Wireless Retail Sales Associate MILLER PLACE | NY-25A
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Its Mobile Associates work as part of a retail team to represent the brand, create enthusiasm for products and services, and prioritize customers in a fast-paced environment. Associates build customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role: associates work with their team to develop the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized device, service, accessory, and Internet of Things solutions, and guiding customers through purchases. Associates use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills, processes, systems, and reference resources, and partner with colleagues across business and customer service channels to resolve issues and identify small-business leads.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide customer service while building loyalty and delivering a best-in-class customer experience.
- Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
