T-Mobile Retail Sales Associate WESTON | Market Place Mall

Arch Telecom • Weston, WV

6d • Onsite

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around products and services while prioritizing customer needs. Associates build new customer relationships and strengthen existing ones, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with associates expected to build the skills and expertise needed for promotion to Mobile Expert after completing training.

The position involves delivering a strong customer experience, helping customers continue their shopping journey in store, exploring individual needs, demonstrating technology, and guiding customers through purchases. Associates use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills, processes, systems, and reference resources, and partner with colleagues across channels to resolve issues and identify small-business leads.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey, whether they began online, through Customer Care, or in store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships, share best practices, and contribute to the company’s success.
• Provide a first-class customer experience while working toward performance goals.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED