T-Mobile Retail Sales Associate LEHIGH VALLEY MALL
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates (MAs) are part of a retail team that brings the T-Mobile brand to life. They represent the brand, create enthusiasm for its products and services, and focus on customer needs in a fast-paced retail environment. MAs build customer relationships, learn to identify needs, and educate customers about device and service solutions. This is a learning role: associates work with their team to develop the skills and expertise needed to be promoted to Mobile Expert after completing training. The role involves helping customers continue their shopping journey in store, online, or through Customer Care; demonstrating technology; recommending personalized device, service, accessory, and Internet of Things solutions; and guiding customers through purchases with thoughtful questions and informative answers. Associates learn to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills, processes, systems, and reference resources. Associates partner with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to shared success. The position requires balancing customer experience with performance goals and serving customers with patience, honesty, and empathy. Full-time or part-time availability is accepted.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful connections with customers.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in store.
- Explore customer needs and provide hands-on demonstrations of current technology.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Balance customer experience with performance goals.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile wireless plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
