T-Mobile Retail Sales Associate LEHIGH VALLEY MALL

Arch Telecom•Whitehall, PA

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create excitement around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: Associates develop the skills and expertise needed to advance to Mobile Expert after completing training. The role focuses on delivering a high-quality customer experience while learning customer service and sales skills. Associates help customers continue their shopping journey, explore their needs, experience technology demonstrations, and find personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, clear answers, patience, honesty, and empathy, and use digital tools to explain coverage, plans, and services and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, skills, processes, systems, and reference resources. They also work with colleagues across business and customer service channels to resolve issues, create a seamless experience, identify and hand off small-business leads, and support shared team success.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to learn and share best practices with peers and store leaders.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for the company’s success.