T-Mobile Retail Sales Associate WESTON | Market Place Mall
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores. Mobile Associates are part of a retail team that brings the T-Mobile brand to life by creating enthusiasm around products and services and prioritizing customers’ needs. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert upon completion of training. Associates deliver customer service and a strong in-store experience, help customers continue their shopping journey, explore individual needs, demonstrate technology, and recommend personalized device, service, accessory, and Internet of Things solutions. They use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, systems, processes, and reference resources, and partner with colleagues across sales, business, and customer service to resolve issues and provide a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
Responsibilities
- Provide customer service and build customer loyalty through a high-quality experience.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customer needs and demonstrate in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises upon reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile cell phone plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
