T-Mobile Retail Sales Associate PORT WASHINGTON | Main St
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused shopping experience. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, learn about their needs, and explore wireless products and services through hands-on demonstrations and personalized recommendations. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn to use digital tools to explain coverage, plans, devices, and account services, and to support onboarding, inspections, reviews, and troubleshooting. The role involves completing training, working with colleagues across sales and customer service to resolve issues and create a seamless customer experience, identifying and handing off small-business leads, and building strong peer relationships. The position is available with full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in store.
- Explore customer needs and provide hands-on demonstrations of current technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across business and customer service to resolve issues and deliver a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for the company’s success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
