T-Mobile Retail Store Manager PORT WASHINGTON | Main St

Arch Telecom•Port Washington, NY

23h•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager (RSM) leads a retail team and brings the T-Mobile brand and Arch Telecom’s Core Values to life. The manager serves as a brand ambassador, builds customer relationships, and creates an energetic, customer-focused experience in a fast-paced retail environment. The RSM oversees store functions including sales, inventory, and new programs and initiatives, and works to meet or exceed sales goals. The role involves helping customers continue their shopping journey across online, Customer Care, and in-store channels; learning about their needs; demonstrating technology; and recommending personalized devices, services, accessories, and Internet of Things products. The manager also uses digital tools to demonstrate coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. The RSM completes training on in-store experience, processes, systems, and reference resources. They partner with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support shared accountability for company success.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Competitive drive and confidence to succeed in a fast-paced sales environment.
Leadership skills, including willingness to lead a team and share best practices.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and share best practices while serving customers and resolving issues.
Create an energetic, customer-focused in-store experience and build new and existing customer relationships.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store sales, inventory, and implementation of new store programs and initiatives; ensure the store meets or exceeds sales goals.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Develop strong peer relationships and promote shared accountability for company success.
Provide customer service with patience, honesty, and empathy.