T-Mobile Retail Associate Manager PORT WASHINGTON | Main St

Arch Telecom•Port Washington, NY

23h•$19 - $30•Onsite

About The Position

Arch Telecom’s Retail Associate Managers work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services and focus on building meaningful customer connections. This is a learning role: the associate manager develops required skills while assisting the Retail Store Manager with operational duties. The role involves helping customers continue their shopping journey, exploring their needs, demonstrating technology, and recommending personalized device, service, accessory, and Internet of Things solutions. Retail Associate Managers use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support a smooth customer experience. They complete training on store experiences, processes, systems, and resources, and work with colleagues across business and customer service channels to resolve issues and identify small-business leads.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods of time.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Work full time, 40 hours per week.

Nice To Haves

Leadership ability and confidence in a fast-paced sales environment.
Willingness to lead the team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.
Prior wireless sales experience.

Responsibilities

Provide a best-in-class customer experience and build customer loyalty.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customers’ individual needs and demonstrate in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and share accountability for company success.