T-Mobile Retail Store Manager MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom is seeking a Retail Store Manager to lead a T-Mobile retail team and represent the T-Mobile brand and Arch Telecom’s core values. The manager creates an energetic, customer-focused store environment, builds relationships with customers, and helps them find device and service solutions suited to their needs. The manager oversees store functions, including sales, inventory, and implementation of new programs and initiatives, while working to meet or exceed sales goals. They lead by example in delivering personalized service, demonstrating technology, using digital tools, and resolving customer needs with patience, honesty, and empathy. The role also involves completing training and partnering with colleagues across business and customer service channels to provide a seamless customer experience and identify small-business leads.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability to work full time, 45 hours per week.
- Leadership ability and confidence in a fast-paced sales environment.
- Ability to lead a team, share best practices, serve customers, and resolve issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills.
Nice To Haves
- Prior wireless sales experience.
Responsibilities
- Lead and motivate the retail team by example, sharing best practices and representing the T-Mobile brand.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of devices and technology.
- Oversee store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Deliver customer service with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device or account inspection, review, and troubleshooting.
- Complete training on in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary plus commission and bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
