T-Mobile Retail Sales Associate AVON | Fawcett Rd
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Sales Associate, also referred to as a Mobile Associate (MA), works as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training. The role focuses on understanding customers’ needs, demonstrating technology, and recommending personalized devices, services, and accessories. Associates guide customers through purchases with thoughtful questions, clear answers, patience, honesty, and empathy. They also use digital tools to explain network coverage and plans, and to review devices and accounts and help with troubleshooting. Associates complete training on the in-store experience, skills, processes, systems, and reference resources. They collaborate with colleagues across sales, business, and customer service to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support shared team success. The position requires either full-time availability of 40 hours or part-time availability of 20 or more hours.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account review and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
