T-Mobile Retail Sales Associate SUMMERVILLE | Dorchester Rd

Arch Telecom • Summerville, SC

1d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm around products and services, focus on customer needs, and build new and lasting customer relationships. This is a learning role: associates work with their team to develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training.

The associate learns and applies customer-service skills while delivering a strong customer experience and building loyalty. They help customers continue their shopping journey, demonstrate technology, identify individual needs, recommend devices, plans, accessories, and Internet of Things products, and guide customers through purchasing with informative answers and patient, honest, empathetic service. Associates learn to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training in store experiences, skills, processes, systems, and reference resources.

Associates partner with colleagues across sales, business, and customer-service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and build collaborative peer relationships. The position is offered with full-time (40 hours) or part-time (20+ hours) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and master customer-advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

• Retail-environment customer service or sales experience.

Responsibilities

• Help customers continue their shopping journey across online, customer-care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchasing by asking thoughtful questions, providing informative answers, and sharing expertise.
• Approach sales and service needs with patience, honesty, and empathy.
• Learn and use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with colleagues across business and customer-service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED