T-Mobile Retail Sales Associate SUMMERVILLE | Dorchester Rd
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Its Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: Associates build skills and expertise with the team in preparation for promotion to Mobile Expert after completing training. The role centers on helping customers find personalized device, service, and accessory solutions. Associates learn to guide customers through their purchasing experience, demonstrate technology, use digital tools to explain coverage and plans, and provide patient, honest, and empathetic service. They also partner with colleagues across sales, business, and customer service to resolve issues, identify small-business leads, and deliver a seamless customer experience. The position is available full-time (40 hours) or part-time (20+ hours). The listed pay range is $11.50–$30.00 per hour. Benefits and incentives include an employee stock ownership program, uncapped commission, milestone-based automatic raises, career advancement opportunities, a discounted T-Mobile wireless plan, health benefits for full-time employees, and monthly sales incentive programs, contests, and rewards.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20+ hours).
- Six months of customer service and/or sales experience; retail experience preferred.
- Desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and assist customers.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate coverage, plans, services, devices, and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Work with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
