Mobile Associate, Store-in-Store - Retail Sales, Spanish Preferred

T-Mobile•Aurora, CO

18h

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand in National Sales partner locations. They engage customers in busy retail environments, create enthusiasm for T-Mobile products and services, and build relationships through personalized interactions. They identify customer needs, educate and demonstrate solutions, recommend wireless products and services, and help customers use digital self-service tools and the T-Mobile app. The role is focused on achieving sales and quality targets while providing excellent customer experiences. Associates complete training on the in-store experience, products, processes, and systems; stay current on promotions and updates; and work with nearby stores and teams to support customer onboarding, device support, and account servicing. Store operations may include opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. The role also includes prospecting, following up with customers, capturing referrals, managing Be Back processes, and performing price overrides for specified National Retail offers. The position requires a high school diploma or GED and at least 18 years of age. Six months of customer service and/or sales experience is preferred, with retail experience preferred. The role does not require travel and is not DOT-regulated or safety-sensitive. Hourly base pay is $19.50, with $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; incentives vary with performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Spanish is preferred in the position title.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail environment preferred.
Spanish language ability is preferred, as indicated in the job title.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to self-serve using the T-Mobile app and other digital tools.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Practice and share skills and knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership, teams, and store locations to support account setup, customer onboarding, device support, and account servicing.