T-Mobile Retail Sales Associate CARLISLE | Noble Blvd
About The Position
Arch Telecom Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused shopping experience. This is a learning role: associates build skills and expertise with their team in preparation for promotion to Mobile Expert after completing training. The role focuses on meaningful customer connections, understanding customer needs, and educating customers about devices and service solutions. Associates help customers continue their shopping journey in-store, online, or through Customer Care; demonstrate technology; recommend personalized device, service, accessory, and Internet of Things solutions; and guide customers through purchases with thoughtful questions and informative answers. They use digital tools to explain coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. They also complete training on store experiences, systems, processes, and reference resources. Associates partner with colleagues across sales, business, and customer service to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support team success. The position is available with full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
