T-Mobile Retail Sales Associate LEXINGTON | S Lake Dr
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates an energetic, customer-focused shopping experience. This is a learning role: Associates build the skills and expertise needed to progress to Mobile Expert after completing training. The role involves learning customer service and sales while delivering a high-quality experience, building customer loyalty, and helping customers find device, service, accessory, and Internet of Things solutions suited to their needs. Associates use digital tools to explain coverage and plans, demonstrate technology, and support device and account review and troubleshooting. They complete training on store processes, systems, and resources and work with colleagues across business and customer service channels to resolve issues, pass along small-business leads, and support a seamless customer experience. The position is available as full-time (40 hours) or part-time (20+ hours). The listed pay range is $11.50–$30.00 per hour. Full-time employees are eligible for health benefits. Arch Telecom emphasizes diversity and inclusion and describes a culture of care and excellence.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
- Desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and provide customer service while delivering a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and demonstrate technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, answering questions, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
