T-Mobile Retail Sales Associate DURANGO | S Camino Del Rio

Arch Telecom•Durango, CO

6d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates energy and excitement around its products and services. They focus on customer needs, build meaningful customer relationships, and learn to identify needs and recommend device and service solutions. This is a learning role intended to build the skills and expertise needed for promotion to Mobile Expert after training completion. The associate provides a high-quality customer experience while developing proficiency in customer service and sales. They help customers continue their shopping journey, demonstrate technology, recommend personalized devices, services, and accessories, and guide customers through purchasing decisions. Associates use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on store experiences, skills, processes, systems, and reference resources, and work with colleagues across business and customer service channels to resolve issues and identify small-business leads. The role is available as full-time (40 hours) or part-time (20+ hours).

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized devices, service plans, accessories, and Internet of Things devices through side-by-side selling.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
Complete training on in-store experiences, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared team success while providing a positive customer experience.