Wireless Retail Store Manager DURANGO | S Camino Del Rio

Arch Telecom•Durango, CO

12d

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, represents the brand and company values, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, accessories, and Internet of Things products. The role oversees store sales, inventory, and implementation of programs and initiatives to meet or exceed sales goals. The manager leads by example in delivering personalized sales and service, uses digital tools to demonstrate coverage and service options, and completes training on customer experience, processes, systems, and resources. The manager also partners with colleagues across business and customer service channels to resolve customer issues, refer small-business leads, and support shared goals. This is a full-time position with 45-hour availability. The job requires standing for extended periods, lifting objects up to 25 pounds, and reliable transportation.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive and willingness to share best practices while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time, 45-hour workweeks.

Responsibilities

Lead the retail team by example and represent the brand and Arch Telecom’s core values.
Create energy and excitement around products and services while prioritizing customer needs.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales, inventory, and implementation of store programs and initiatives, to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Maintain a high standard of service and sales by approaching customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.