Wireless Retail Sales Associate DURANGO | S Camino Del Rio
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the brand, create excitement about products and services, and prioritize customer needs. The role focuses on building customer relationships, understanding individual needs, and educating customers about devices and service solutions. It is a learning role, with training intended to develop the skills and expertise needed for promotion to Mobile Expert. Associates help customers continue their shopping journey, demonstrate technology, recommend personalized solutions, and guide customers through purchases. They use digital tools to explain coverage, plans, services, and device or account features, and complete training on store experiences, processes, systems, and reference resources. They work with colleagues across sales, business, and customer service to resolve issues, provide a seamless customer experience, and identify small-business leads.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and develop proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized devices, service plans, accessories, and Internet of Things products through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Collaborate with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
