T-Mobile Retail Sales Associate DURANGO | S Camino Del Rio
About The Position
Arch Telecom’s Mobile Associates (MAs) are members of a retail team who bring the T-Mobile brand to life. They act as brand ambassadors, create energy and excitement around products and services, and focus on customers in a fast-paced retail environment. Associates build new customer relationships and deepen existing ones, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role: associates work with their team to develop the required skills and expertise, with the goal of preparing for promotion to Mobile Expert after completing training. The position involves learning and building proficiency in customer service while delivering a strong customer experience and building customer loyalty. Associates help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, accessory, and Internet of Things solutions, and guide customers through purchases. They also learn to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, skills, processes, systems, and reference resources, and partner with employees across channels to resolve customer issues and identify small-business leads.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer advocate skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach customer service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to deliver a seamless customer experience and resolve issues.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
