Retail Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and be issued one before employment; maintain active license status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid driver’s license, at least one year of driving experience, a clean driving record under the stated criteria, insurance meeting company policy, and the ability to safely operate a vehicle.
• Demonstrate initiative and the ability to prioritize competing assignments and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Ability to write effective, concise reports in neat, legible handwriting.
• Professional demeanor, articulation, and sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Outstanding verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, as a team player.
• Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with coordination of all technical and managerial aspects of the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, when applicable, and Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is clean, organized, and properly maintained.
• Assist with interviewing and evaluating new employees, and conduct on-the-job training in coordination with Shift Supervisors.
• Oversee Security Department reports, logs, and pass-downs, and distribute communications and other information as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks; generate work orders and paperwork for extra security coverage requests when needed.
• Respond to minor incidents, ensure appropriate action is taken, complete required reports, and notify appropriate parties promptly.
• Identify personnel problems, including payroll issues and employee relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate.
• Write reports about personnel situations or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such action only when specifically directed and approved by the appropriate management.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant and client contact and support.
• Occasionally perform Security Professional duties by standing post, for no more than 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.