Retail Print Manager

Office Depot•Watauga, TX

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies while ensuring high-quality, on-time customer orders. The role also supports a customer-centric environment, community engagement, strong visual and merchandising standards for print products, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Print Manager leads training and development for associates, promotes sales and service excellence, and improves operational efficiency. As a Key Carrier and leader on duty, you are responsible for opening and closing the store and maintaining its safety and security when other managers are absent. The position requires a flexible schedule that may include evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and point-of-sale systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Adaptability, a positive and engaging approach, integrity, accountability, and trustworthiness.
Action orientation, drive for results, sound decision-making, and patience.
Ability to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays.

Nice To Haves

Passion for print services, the Office Depot brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.

Responsibilities

Drive memorable customer experiences and client satisfaction in the Print Department.
Ensure Office Depot selling techniques and sales training are executed in print and across the store.
Build a sales-focused environment by training and developing associates.
Model exceptional customer service and print product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associate performance, certifications, and competencies.
Operate equipment in the Print Services area to support efficient production and correctly complete customer orders on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Support sales and profitability through conversion, average order value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm, cash handling, and daily store balancing.
Partner with associates to ensure regular loss-prevention compliance.
Perform other duties as assigned, including responsibilities associated with the External Key Carrier designation.