Retail Photo Operations Assistant Manager - Wrigley Santa

Magic Memories•Chicago, IL

1d•Onsite

About The Position

Magic Memories is hiring a Retail Photo Operations Assistant Manager for its Wrigley Santa attraction in Chicago, Illinois. The role supports a fast-paced, high-volume souvenir photography retail operation and helps create memorable guest experiences through photography, guest service, and retail products. The position offers a starting rate of $19.00 per hour, paid training, and opportunities for growth and advancement. The Assistant Manager helps lead the retail team, supports sales goals and operational needs, and serves as lead manager when the Retail Photography Manager is absent. The role includes floor supervision, administrative duties, staff development, training and motivation, and taking photographs for guests. The schedule is flexible, with shifts available any day of the week during operating hours; support is needed across seven days, including weekends, evenings, and holidays. This is a seasonal/temporary, non-exempt position ending December 23, 2026.

Requirements

High school diploma or GED.
One year of people-management experience and/or training, or an equivalent combination of education and experience.
Demonstrated leadership skills, including supporting teams, developing culture, coaching, and ongoing performance management.
Ability and motivation to contribute in a hands-on role and meet sales targets and KPIs in a busy retail environment.
Excellent written and verbal communication skills with customers, management, and cross-functional team members.
Professional communication skills and appearance.
Ability to support operations seven days a week, including weekends, evenings, and holidays.
Background check.

Nice To Haves

Two years of guest service experience in hospitality, food and beverage, or retail; preferred but not required.
Experience in digital photography.

Responsibilities

Greet guests and provide world-class service while creating memorable experiences.
Assist in leading a retail team to achieve sales goals.
Assist with all operational aspects of a high-volume souvenir photography retail operation.
Act as lead manager when the Retail Photography Manager is absent.
Provide floor supervision and perform administrative duties, keeping the team focused on guest service and sales goals.
Develop, train, and motivate staff to achieve guest service and financial results.
Respond to guest requests, expectations, and needs.
Take photographs and provide guests with memorable experiences and souvenirs.