Retail Photo Operations Assistant Manager - Titanic Museum

Magic Memories • Pigeon Forge, TN

4d • Onsite

About The Position

Magic Memories is hiring a Retail Photo Operations Assistant Manager at the Titanic Museum in Pigeon Forge, Tennessee. The role supports a high-volume souvenir photography retail operation, helping lead the retail team and overseeing operations while maintaining excellent guest service and achieving sales goals. The assistant manager may act as the lead manager when the Retail Photography Manager is absent. The position also involves taking photos and creating memorable experiences and souvenirs for guests from around the world.

Magic Memories captures guests’ interactive moments at attractions and turns them into print and digital storytelling products. The company describes its culture as fun and offers opportunities to grow and advance in retail and leadership. The role is full-time and non-exempt, with a stated starting rate of $17.50 per hour. Shifts are available any day of the week, including weekends, during attraction operating hours; the schedule is flexible. Support for evenings and holidays is also required.

Requirements

• High school diploma or GED.
• One year of people-management experience and/or training, or an equivalent combination of education and experience.
• Demonstrated leadership skills, including the ability to support teams, develop culture, coach, and manage ongoing performance.
• Ability and drive to assist in a hands-on role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
• Excellent written and verbal communication skills with customers, management, and cross-functional team members.
• Professional communication skills and appearance.
• Ability to support operations seven days a week, including weekends, evenings, and holidays.
• Successful background check.

Nice To Haves

• Two years of previous guest-service experience in hospitality, food and beverage, or retail; preferred but not required.
• Experience in digital photography.

Responsibilities

• Greet guests and provide world-class service while creating memorable experiences.
• Assist in leading the retail team to achieve sales goals.
• Assist with all operational aspects of a high-volume souvenir photography retail operation.
• Act as lead manager when the Retail Photography Manager is absent.
• Provide floor supervision and perform administrative duties, keeping the team focused on guest service and sales goals.
• Develop, train, and motivate staff to achieve guest-service and financial results.
• Respond to guest requests, expectations, and needs to ensure excellent customer service.
• Take photos and provide guests with memorable experiences and souvenirs.

Benefits

• Competitive pay plus performance-based bonuses.
• Commission.
• 401(k).
• Medical, dental, and vision benefits.
• Opportunity for growth and advancement.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED