Assistant Security Account Manager - Retail

Allied Universal • Miami, FL

1d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned retail security post. The role supports execution of the security contract in accordance with post orders, client instructions, and internal procedures. Allied Universal provides a week-long management onboarding course with best practices, tools, and guidance.

Under the Account Manager’s direction, the Assistant Account Manager helps coordinate technical and managerial aspects of the site’s security operation, supervises Security Professionals, supports client relationships, and responds to incidents and emergencies. The role may occasionally perform Security Professional duties by standing post, but no more than 50% of any workweek.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and be issued one before employment; maintain active license status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid driver’s license, at least one year of driving experience, a clean driving record under the stated criteria, insurance meeting company policy, and the ability to safely operate a vehicle.
• Demonstrate initiative and the ability to prioritize competing assignments and manage deadlines.
• Strong customer-service orientation and ability to resolve client issues professionally and de-escalate situations.
• Ability to write effective, concise reports in neat, legible handwriting.
• Professional demeanor, articulation, and sound independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Outstanding verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, as a team player.
• Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager with coordination of all technical and managerial aspects of the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, when applicable, and Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is clean, organized, and properly maintained.
• Assist with interviewing and evaluating new employees, and conduct on-the-job training in coordination with Shift Supervisors.
• Oversee Security Department reports, logs, and pass-downs, and distribute communications and other information as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks; generate work orders and paperwork for extra security coverage requests when needed.
• Respond to minor incidents, ensure appropriate action is taken, complete required reports, and notify appropriate parties promptly.
• Identify personnel problems, including payroll issues and employee relations complaints, and refer them to the Account Manager or Field Supervisor as appropriate.
• Write reports about personnel situations or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such action only when specifically directed and approved by the appropriate management.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant and client contact and support.
• Occasionally perform Security Professional duties by standing post, for no more than 50% of any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED