FT Retail Custom Frame Manager

Michaels • Saint Cloud, MN

21h • Onsite

About The Position

The Retail Custom Frame Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, helps customers develop memorable framing solutions for their art, and leads the delivery of high-quality work on time. In partnership with the Store Manager, this position plans team workload, supports store operations, and manages framing performance and results. The manager also serves as Manager on Duty and contributes to a safe, welcoming retail environment.

Requirements

• Basic computer skills.
• Ability to regularly bend, lift, carry, reach, and stretch.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs, ensuring compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead the delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager.
• Achieve personal key performance indicators and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities; participate in team performance management; and use leadership competencies for continued self-development.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures and Company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed