Retail-Custom Frame Manager

Michaels • Columbia, SC

7d • Onsite

About The Position

The Retail-Custom Frame Manager leads and coaches a team of framers who build customer relationships and create custom framing solutions for customers’ art. The role drives custom framing sales, assists customers with framing choices, and leads the delivery of high-quality framing solutions on time. It supports the Store Manager in ensuring compliance with laws, company policies, Standard Operating Procedures, and other company programs. The manager also oversees framing workload, inventory, safety, shrink, and team performance, and serves as Manager on Duty when needed.

This role involves customer service and support across store operations, including truck unloading, stocking, and omnichannel processes. The work takes place in a public retail store; some stock rooms may not be climate controlled, and occasional outdoor work may be required. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements.
• Ensure execution of company policies and standards and hold the team accountable for store conditions and results.
• Develop and coach team selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal key performance indicators and manage the framing team to achieve their role-specific KPIs.
• Review sales and production workload and build plans, including sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Use leadership competencies for continued self-development.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking to ensure standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs to ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed