Retail-Custom Frame Manager

Michaels Stores • Columbia, SC

9d • Onsite

About The Position

The Retail-Custom Frame Manager leads and coaches a team of framers who build customer relationships and create custom framing solutions. The role drives custom framing sales and assists customers in finding a memorable framing solution for their art. The manager partners with the Store Manager and other managers to plan workload, deliver high-quality framing solutions on time, and meet individual and team performance goals.

This position also supports store operations, including SOP and company program compliance, inventory management, shrink and safety programs, truck unloading and stocking, and serving as Manager on Duty. The manager helps recruit, onboard, train, coach, and develop team members while maintaining a positive, respectful environment. The work takes place in a public retail store and frame shop, with hours that include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, executing company policies and standards, and holding the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Plan workload with the Store Manager and lead delivery of high-quality custom framing solutions to customers on time.
• Meet personal KPIs and manage the framing team toward its role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Use leadership competencies for continued self-development.
• Partner daily with Managers on Duty regarding framing expectations and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking processes, ensuring standards are followed and work is completed within budget.
• Follow SOPs and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed