Retail Custom Framing Manager

Michaels • Culpeper, VA

5d • Onsite

About The Position

The Retail Custom Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives framing sales, oversees the timely delivery of high-quality framing work, and supports store operations, team development, customer service, safety, and compliance. The position works in a public retail store; the frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The role may be eligible for overtime compensation in accordance with state and local laws.

Requirements

• Basic computer skills.
• Ability to regularly bend, lift, carry, reach, and stretch; move throughout the store; and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements and execution of company policies and standards.
• Hold the team accountable for store conditions and results; develop and coach team selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal key performance indicators (KPIs) and manage the framing team toward its role KPIs.
• Review sales and production workload and develop plans, including sales-floor time for networking.
• Manage and execute assigned inventory management processes, shrink programs, and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities.
• Partner daily with Managers on Duty regarding expectations for framing and framers.
• Interact with others in an accepting and respectful manner, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
• Follow standard operating procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed