FT Custom Picture Framing Manager

Michaels • Pinole, CA

8d • Onsite

About The Position

The Custom Picture Framing Manager leads and coaches a team of framers who build customer relationships and create framing solutions for customers’ art. The role drives custom framing sales and helps customers create memorable framing solutions. It assists the Store Manager in ensuring adherence to company procedures, policies, programs, and standards; delivering high-quality framing solutions on time; and achieving sales and production goals. The manager also serves as Manager on Duty and supports store operations, team development, inventory, safety, and customer service.

This role works in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Work may also take place outdoors when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to regularly bend, lift, carry, reach, and stretch; move throughout the store; and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures and company programs, including compliance with applicable laws and requirements.
• Ensure execution of company policies and standards, and hold the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal key performance indicators (KPIs) and manage the framing team toward its role KPIs.
• Review sales and production workload and develop plans, including sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Model accepting and respectful interactions, positivity, commitment to the organization’s vision and values, and a positive image for others.
• Participate in truck unloading and stocking to ensure standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.
• Overtime compensation may be available in accordance with state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed