FT Framing Manager

Michaels • Richmond, VA

12d • Onsite

About The Position

The Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales and helps customers create memorable framing solutions for their art. It supports the Store Manager in leading store operations, ensuring compliance with applicable laws and company policies, and delivering high-quality framing solutions on time. The Framing Manager also serves as Manager on Duty and contributes to team development, inventory management, safety, and store operations.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching; move throughout the store; remain standing for long periods; lift heavy boxes and frames; and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager with adherence to Standard Operating Procedures (SOPs), company programs, applicable laws, policies, and standards; hold the team accountable for store conditions and results.
• Develop and coach the team's selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal KPIs and manage the framing team toward its role KPIs.
• Review sales and production workload and create plans that include sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Partner with MODs daily regarding expectations for framing and other framers.
• Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
• Follow SOPs and company programs and help ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed