FT Custom Picture Framing Manager

Michaels Stores•Pinole, CA

10d•$18 - $23•Onsite

About The Position

The Custom Picture Framing Manager leads and coaches a team of framers, builds customer relationships, drives custom framing sales, and helps customers create framing solutions for their art. The role supports the Store Manager in executing company policies, programs, and operating procedures, and is accountable for store conditions, team performance, and framing results. The manager plans framing workload and sales-floor time with the Store Manager, oversees delivery of high-quality framing solutions on time, manages inventory and safety processes, and serves as Manager on Duty. The position also supports hiring, onboarding, training, coaching, and performance management for team members. It involves customer assistance, Omni channel processes, truck unloading and stocking, and other assigned duties. This is a public retail-store position. Work may take place in climate-controlled public areas, stock rooms that may not be climate controlled, or outdoors when retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The role requires regular bending, lifting, carrying, reaching, stretching, moving throughout the store, standing for long periods, lifting heavy boxes and frames, and accessing high shelves by ladder or similar equipment.

Requirements

Basic computer skills.
Ability to perform regular bending, lifting, carrying, reaching, and stretching; move throughout the store; and remain standing for long periods.
Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Nice To Haves

Previous custom framing experience is preferred.
Retail management experience.
Experience leading a sales team.

Responsibilities

Lead and coach framers, develop team selling behaviors, and build customer relationships while helping customers create framing solutions for their art.
Drive custom framing sales and achieve individual KPIs while managing the framing team toward its role KPIs.
Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, executing company policies and standards, and holding the team accountable for store conditions and results.
Plan workload with the Store Manager to deliver high-quality custom framing solutions to customers on time.
Review sales and production workload, and plan workload and sales-floor time for networking.
Manage and execute assigned inventory management processes and shrink and safety programs.
Serve as Manager on Duty.
Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance-management activities.
Partner daily with Managers on Duty regarding expectations for framing and other framers.
Interact with others in an accepting and respectful manner, promote the organization’s vision and values, and model a positive image.
Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget.
Follow Standard Operating Procedures and company programs and help ensure a safe environment.
Acknowledge customers, help them locate products, and provide solutions.
Assist with Omni channel processes.
Perform other duties as assigned.