Retail Custom Framing Manager
About The Position
The Retail Custom Framing Manager leads and coaches a team of framers who build customer relationships and create custom framing solutions. The role drives custom framing sales and helps customers develop memorable framing solutions for their art. Working with the Store Manager, the manager plans framing workloads, supports timely delivery of high-quality work, manages sales and production priorities, and helps maintain store standards, compliance, safety, and inventory processes. The position also serves as Manager on Duty and supports team hiring, onboarding, training, coaching, and development.
Requirements
- Basic computer skills.
- Ability to perform regular bending, lifting, carrying, reaching, and stretching.
- Ability to move throughout the store and remain standing for long periods.
- Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
Nice To Haves
- Previous custom framing experience.
- Retail management experience.
- Experience leading a sales team.
Responsibilities
- Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
- Develop and coach the team's selling behaviors.
- Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
- Achieve individual KPI’s and manage the framing team to achieve its role KPI’s.
- Review sales and production workload and build plans and sales-floor time for networking.
- Manage and execute assigned inventory management processes.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty.
- Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and performance management activities; and use leadership competencies for continued self-development.
- Partner daily with Managers on Duty regarding expectations for framing and other framers.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget.
- Follow Standard Operating Procedures and company programs and help ensure a safe environment.
- Acknowledge customers, help them locate products, and provide solutions.
- Assist with omnichannel processes.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical, dental, and vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts and partner discount programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
