Retail Sales Manager - Sales/Custom Framing

Michaels Stores • Canton, OH

10d • Onsite

About The Position

The Retail Sales Manager leads and coaches a team of framers who build customer relationships and create custom framing solutions. The role drives custom framing sales and assists customers in developing memorable framing solutions for their art.

The manager supports the Store Manager in overseeing store standards, policies, programs, and compliance; planning framing workload; achieving sales and production goals; and managing inventory, shrink, and safety processes. The position also serves as Manager on Duty, supports team hiring and development, and contributes to store operations including truck unloading, stocking, customer service, and omnichannel processes.

The work takes place in a public retail store. Public areas are climate controlled, though some stock rooms may not be. Outdoor work may be required when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, executing company policies and standards, and holding the team accountable for store conditions and results.
• Develop and coach team selling behaviors.
• Plan workload with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve individual key performance indicators and manage the framing team toward its role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training team members; support talent development and participate in team performance-management activities.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Interact with others respectfully and positively, promote the organization’s vision and values, and serve as a role model.
• Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed