Retail Sales Manager - Custom Framing (free training provided)

Michaels Stores • Christiansburg, VA

8d • $14 - $19 • Onsite

About The Position

The Retail Sales Manager for Custom Framing leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions for customers’ art. The role drives custom framing sales and helps customers create memorable framing solutions. The manager works with the Store Manager to plan workload, uphold company standards and policies, deliver high-quality framing on time, and achieve sales and operational performance goals. The role also supports store operations and customer service, including serving as Manager on Duty.

Requirements

• Basic computer skills.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements, executing company policies and standards, and holding the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager.
• Achieve personal KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities; participate in team performance management; and use leadership competencies for continued self-development.
• Partner daily with MODs regarding expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
• Follow SOPs and company programs and ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed