Retail Sales Manager - Sales/Custom Framing

Michaels • Canton, MI

8d • Onsite

About The Position

The Retail Sales Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, helps customers find memorable framing solutions for their art, and works with the Store Manager to plan workload and deliver high-quality framing on time.

The manager supports store operations by upholding company procedures and policies, managing inventory, shrink and safety processes, and serving as Manager on Duty. The role also supports team hiring, onboarding, training, coaching, and development; assists customers with product and omnichannel needs; and participates in truck unloading and stocking. The position is based in a public retail store. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching; move throughout the store; and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach framers, developing customer relationships and team selling behaviors.
• Drive custom framing sales and help customers create framing solutions for their art.
• Assist the Store Manager in ensuring adherence to Standard Operating Procedures, company programs, policies, standards, and applicable laws and requirements.
• Hold the team accountable for store conditions and results.
• Plan workload with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve personal key performance indicators (KPIs) and manage the framing team toward its KPIs.
• Review sales and production workload and plan sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training team members; support talent development and participate in performance management activities.
• Partner daily with Managers on Duty on expectations for framing and other framers.
• Interact respectfully and positively, promote the organization’s vision and values, and serve as a role model.
• Participate in truck unloading and stocking, ensuring standards are followed and work is completed within budget.
• Follow company procedures and programs and help ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed