Retail- Full Time Custom Framing Manager
About The Position
The Custom Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions for customers’ art. The role drives custom framing sales and ensures high-quality framing solutions are delivered on time. The manager supports the Store Manager with store operations, compliance, team development, inventory management, safety, and sales and production planning. This position serves as Manager on Duty when assigned and may also assist customers with product location and solutions, support omnichannel processes, and participate in truck unloading and stocking. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be assigned, including retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Physical requirements include regular bending, lifting, carrying, reaching, and stretching; moving throughout the store; standing for long periods; and lifting heavy boxes and frames and accessing high shelves using a ladder or similar equipment.
Requirements
- Basic computer skills.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to move throughout the store and remain standing for long periods.
- Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
Nice To Haves
- Previous custom framing experience is preferred.
- Retail management experience.
- Experience leading a sales team.
Responsibilities
- Assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements, executing company policies and standards, and holding the team accountable for store conditions and results.
- Develop and coach the team’s selling behaviors.
- Plan workload with the Store Manager to deliver high-quality custom framing solutions to customers on time.
- Achieve individual KPIs and manage the framing team to achieve their role KPIs.
- Review sales and production workload and build plans and sales-floor time for networking.
- Manage and execute assigned inventory management processes.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty (MOD).
- Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities; participate in team performance management; and use leadership competencies for continued self-development.
- Partner daily with MODs on expectations for framing and other framers.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization’s vision and values, and serve as a positive role model.
- Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Follow SOPs and company programs and ensure a safe environment.
- Acknowledge customers, help locate products, and provide solutions.
- Assist with omnichannel processes.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Various voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
