FT Retail Framing Manager

Michaels • Meriden, CT

4d • Onsite

About The Position

The Retail Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales and helps customers create memorable framing solutions for their art. It assists the Store Manager with store operations, compliance, team development, workload planning, sales and production results, inventory management, shrink and safety programs, and customer service. The manager may serve as Manager on Duty and assist with truck unloading, stocking, and omnichannel processes.

This position is based in a public retail store. The store’s public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may be needed when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The total base pay range is $17.75–$23.10, and the position may be eligible for overtime compensation in accordance with state and local laws.

Requirements

• Basic computer skills.
• Ability to bend, lift, carry, reach, and stretch regularly; move throughout the store; remain standing for long periods; and lift heavy boxes and frames and access high shelves by ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements and execution of company policies and standards.
• Hold the team accountable for store conditions and results.
• Develop and coach team selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal KPIs and manage the framing team to achieve its role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory-management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance-management activities.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Model respectful and positive interactions, promote the organization’s vision and values, and serve as a role model.
• Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Access to partner discount programs.
• Reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed