Retail Framing Manager

Michaels • Springfield, MO

8d • Onsite

About The Position

The Retail Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales and supports customers in developing memorable framing solutions for their art. The manager partners with the Store Manager and other Managers on Duty to plan workload, deliver quality framing solutions on time, and meet store and team performance goals.

The position also supports store operations, including inventory management, safety and shrink programs, customer service, truck unloading and stocking, and omnichannel processes. The role includes hiring and developing team members and serving as Manager on Duty. Work takes place in a public retail store; the frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to regularly bend, lift, carry, reach, and stretch; move throughout the store; and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements and execution of company policies and standards.
• Hold the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve individual KPIs and manage the framing team to achieve its role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities.
• Partner daily with Managers on Duty regarding framing expectations and other framers.
• Model an accepting, respectful, positive attitude and promote commitment to the organization’s vision and values.
• Participate in truck unloading and stocking, ensuring truck standards are followed and completed within budget.
• Follow company procedures and programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.
• Potential eligibility for overtime compensation in accordance with state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed