Retail Framing Manager
About The Position
The Retail Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales and helps customers create memorable framing solutions for their art. The manager partners with the Store Manager and other Managers on Duty to oversee store operations, team performance, customer service, workload planning, inventory, safety, and company standards. This position is based in a public retail store. Work may include nights, weekends, and early mornings. Public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may be assigned for retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press.
Requirements
- Basic computer skills.
- Ability to perform regular bending, lifting, carrying, reaching, and stretching.
- Ability to move throughout the store and remain standing for long periods.
- Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
Nice To Haves
- Previous custom framing experience.
- Retail management experience.
- Experience leading a sales team.
Responsibilities
- Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
- Develop and coach the team's selling behaviors.
- Plan workload with the Store Manager to deliver high-quality custom framing solutions on time.
- Achieve personal key performance indicators (KPIs) and manage the framing team to achieve its role KPIs.
- Review sales and production workload and build plans and sales-floor time for networking.
- Manage and execute assigned inventory management processes.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty.
- Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development; participate in team performance management; and use leadership competencies for continued self-development.
- Partner daily with Managers on Duty on expectations for framing and other framers.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization's vision and values, and serve as a positive role model.
- Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget.
- Follow Standard Operating Procedures and company programs and ensure a safe environment.
- Acknowledge customers, help them locate products, and provide solutions.
- Assist with omnichannel processes.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
