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About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, inventory accuracy, and a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor running efficiently. You also greet shoppers, resolve issues, and deliver orders curbside with care. The role combines fulfillment and receiving work with customer service and sales support. Daily tasks can include tagging items, organizing the stockroom, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues review goals and learn about products and promotions, work collaboratively, and strive to improve results and customer satisfaction.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Enjoy meeting people, learning about them, and sharing information.
  • Be resourceful, eager to start a new venture, and able to adapt to changing priorities.
  • Ability to work independently and contribute to a team.
  • Ability to meet daily sales goal challenges.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Receive, tag, and organize merchandise, and maintain an organized stockroom.
  • Pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver them curbside.
  • Monitor alerts to help ensure Buy Online Pickup In-Store orders are ready on time.
  • Help maintain inventory accuracy and keep the stockroom and sales floor operating efficiently.
  • Greet customers, listen to their needs, resolve issues, and provide helpful interactions.
  • Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
  • Work collaboratively with colleagues and contribute to sales goals and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice

Career Resources

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