Retail Associate Customer Service - Chesapeake

Goodwill Of Central And Coastal Virginia • Chesapeake, VA

2d

About The Position

The Retail Associate Customer Service contributes to Goodwill’s mission by providing excellent customer service and maintaining the store’s appearance. The associate welcomes and assists customers, processes transactions, replenishes and rotates merchandise, and keeps the sales floor and wrap desks clean and orderly. The role also maintains floor visual presentations and follows store safety and information privacy procedures. No previous experience is required. A high school diploma or GED is preferred, though a combination of education and work experience may be considered. The position has no supervisory responsibilities and does not require driving. Successful completion of a criminal background check is required. The associate must be available to work evenings and/or weekends as business needs dictate.

Requirements

• No previous experience required.
• High school diploma or GED preferred; a combination of education and work experience may be considered.
• Successfully pass a criminal background check.
• Available to work evenings and/or weekends as business needs dictate.
• Lift up to 50 pounds, with frequent lifting and/or carrying of objects weighing up to 25 pounds.
• Follow Goodwill safety rules and regulations.
• Be familiar with Goodwill Privacy Policy 10.23 and follow procedures for protecting confidential information.

Responsibilities

• Demonstrate an enthusiastic, positive attitude and interact courteously with customers.
• Greet every customer promptly upon entering, make eye contact and smile, and thank customers at the end of transactions and when they leave.
• Engage with customers on the sales floor and provide assistance when needed.
• Process customer transactions quickly and accurately in accordance with cash-handling guidelines.
• Help put fresh product on the sales floor and rotate stock.
• Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
• Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
• Maintain floor visual presentations, including houseware end caps, visuals at the end of the H-rack, and displays with low stock.
• Bring store cleanliness issues that cannot be addressed to management’s attention.
• Follow Goodwill safety rules and regulations.
• Follow applicable procedures for protecting confidential information and its privacy and security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED