Retail Customer Service Associate
About The Position
The Store Consultant delivers a positive customer experience by anticipating customer needs, suggesting alternatives, and providing solutions. The role requires knowledge of the store’s business, including printing, signs and graphics, and shipping. The associate takes orders, coordinates store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains a variety of equipment, moves boxes and equipment, stocks materials and supplies, manages production queues and output, and handles complex projects. The role also includes retail supply management and completing assigned tasks according to priority. Associates are expected to follow FedEx Office procedures and applicable legal, HR, safety, customer service, and security policies.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand throughout the shift, except during meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to bend and twist at the waist and knees on a consistent basis.
- Ability to communicate effectively with customers, vendors, and team members on a consistent basis.
- Ability to perform work activities requiring cooperation and instruction.
- Ability to function in a fast-paced environment under substantial pressure.
- Ability to maintain attention and concentration for extended periods.
- Ability to work with minimal supervision.
- Ability to report regularly to work and maintain established business hours.
Responsibilities
- Follow supervisors’ instructions and assist other team members with store functions.
- Assist in training store team members.
- Understand customers’ individual needs and recommend appropriate printing, signs and graphics, shipping products, and services.
- Resolve customer problems quickly and to the customer’s satisfaction.
- Take complex customer orders using order systems and provide accurate pricing information.
- Prepare goods for shipping by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
- Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
- Maintain a safe, clean, and orderly retail store.
- Protect customer confidentiality and carefully handle documents, media, and packages.
- Process financial transactions at a point-of-sale terminal, including handling cash and making change.
- Clean, repair, and stock retail printing and shipping equipment and supplies.
- Maintain current merchandising materials and ensure proper display of products and signage.
- Take steps to prevent errors and waste.
- Complete required financial paperwork and may assist with sales reporting, close-outs, and bank deposits.
- Follow FedEx Office standard operating procedures and legal, HR, safety, customer service, and security policies.
- Perform multiple tasks, seek opportunities to improve knowledge and skills, and work with minimal supervision.
- Follow team member and retail store standards in the team member handbook.
- Suggest improvements to internal processes and possible solutions; work with management to reduce costs and waste and improve profitability.
- Apply quality concepts from training and support FedEx Office Quality initiatives.
- Perform other duties as needed or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
