Retail Customer Service Associate

Federal Express Corporation • Livonia, MI

4d

About The Position

The Store Consultant delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The Store Consultant takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services.

The position also involves operating and maintaining a wide variety of equipment; moving boxes and equipment; stocking materials; managing the production queue and output; handling complex projects and retail supplies; and completing tasks according to priority. The Store Consultant follows FedEx Office procedures and policies, contributes to quality initiatives, and may assist with team member training and financial reporting.

Requirements

• High school diploma or equivalent education.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, meet FedEx Office employment qualifications in force at the time of hiring.
• For current FedEx Office team members, meet the position’s hiring criteria and transfer requirements in the Team Member Handbook.
• Ability to stand for the entire shift, excluding meal and rest periods.
• Ability to move and lift up to 55 pounds.
• Ability to bend and twist at the waist and knees consistently.
• Ability to communicate effectively with customers, vendors, and team members consistently.
• Ability to perform work activities requiring cooperation and instruction consistently.
• Ability to function in a fast-paced environment under substantial pressure consistently.
• Ability to maintain attention and concentration for extended periods consistently.
• Ability to work with minimal supervision consistently.
• Ability to report regularly to work and maintain established business hours.

Responsibilities

• Follow supervisors’ instructions and assist other team members with Store functions.
• Assist in training Store team members.
• Use consultative behaviors to identify customer needs and recommend appropriate printing, signs and graphics, and shipping products and services.
• Provide excellent customer service by anticipating needs, suggesting alternatives, resolving problems promptly, and finding solutions.
• Take complex customer orders using order systems and provide accurate pricing information.
• Prepare parcels for shipping by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and related equipment using customer-provided media and documents.
• Maintain a safe, clean, and orderly retail Store.
• Protect customer data and handle documents, media, and packages carefully.
• Process financial transactions using a POS terminal, including handling cash and making change.
• Clean, repair, and stock retail printing and shipping equipment and supplies.
• Maintain current merchandising materials and ensure products and signage are properly displayed.
• Take steps to prevent errors and waste.
• Complete financial paperwork and potentially assist with daily sales reporting, close-outs, and bank deposits.
• Follow FedEx Office procedures and legal, HR, safety, customer service, and security policies.
• Perform multiple tasks, seek opportunities to improve knowledge and skills, and work with minimal supervision.
• Adhere to team member and retail Store standards and complete other duties as needed.
• Suggest improvements to internal processes and possible solutions; work with management to reduce costs and waste and optimize profitability.
• Apply quality concepts from training and support FedEx Office Quality initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED