Retail Customer Service Associate
About The Position
The Store Consultant delivers a positive customer experience by anticipating customer needs, suggesting alternatives, and providing solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The associate takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains a variety of equipment, moves boxes and equipment, stocks materials, manages production queues and output, handles complex projects and retail supplies, and completes assigned tasks according to priority. The role also supports team members, assists with training, processes customer transactions, and follows operational, safety, service, security, and quality procedures.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand throughout the shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to bend and twist at the waist and knees on a consistent basis.
- Ability to communicate effectively with customers, vendors, and team members.
- Ability to perform work activities requiring cooperation and instruction.
- Ability to function in a fast-paced environment under substantial pressure.
- Ability to maintain attention and concentration for extended periods.
- Ability to work with minimal supervision.
- Ability to report regularly to work and maintain established business hours.
Responsibilities
- Follow supervisors’ instructions and assist other team members with Store functions.
- Assist in training Store team members.
- Use consultative behaviors to understand customers’ individual needs and recommend appropriate printing, signs and graphics, shipping products, and services.
- Provide an outstanding customer experience by anticipating needs, suggesting alternatives, and finding solutions.
- Resolve customer problems quickly and to the customer’s satisfaction.
- Take complex customer orders using order systems and provide accurate pricing information.
- Assemble parcels and prepare goods for shipping, including wrapping, packing, weighing, and labeling.
- Set up and operate printing, binding, and related equipment using customer-supplied original media and documents.
- Maintain a safe, clean, and orderly retail Store.
- Protect customer confidentiality and carefully handle documents, media, and packages.
- Process financial transactions at a point-of-sale terminal, including handling cash and making change.
- Clean, repair, and stock retail printing and shipping equipment and supplies.
- Keep current with merchandising materials and maintain proper displays of products and signage.
- Take preemptive action to prevent errors and waste.
- Complete required financial paperwork and, as needed, assist with sales reporting, close-outs, and bank deposits.
- Follow FedEx Office standard operating procedures and legal, HR, safety, customer service, and security policies.
- Perform multiple tasks, seek opportunities to improve knowledge and skills, and work with minimal supervision.
- Follow FedEx Office team member and retail Store standards.
- Suggest internal process improvements and possible solutions; work with management to reduce costs and waste and optimize profitability.
- Apply Quality concepts from training and support FedEx Office Quality initiatives.
- Perform other duties as needed or required.
Benefits
- Medical, dental, and vision coverage eligibility, subject to position and plan requirements.
- Flexible Spending Accounts (FSA).
- 401(k) plan with company match, subject to eligibility requirements.
- Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses, subject to eligibility requirements.
- Paid time off, including holiday pay, bereavement time, and accrued vacation and sick time.
- Four premium holidays, two non-premium holidays, and two floating holidays.
- Two weeks of paid parental leave.
- Paid military leave for eligible short-term military leave.
- Adoption Assistance Program, subject to eligibility requirements.
- Long-term and short-term disability coverage for eligible regular full-time employees.
- Basic and supplemental life insurance and accidental death and dismemberment coverage.
- Commuter benefits.
- Voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
