Retail Customer Service Associate
About The Position
The Store Consultant delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The role requires knowledge of the Store’s business, including print, signs and graphics, and shipping. The Store Consultant takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The role also operates and maintains a variety of equipment, moves boxes and equipment, stocks materials, manages production workflow and output, handles complex projects and retail supplies, and completes tasks according to priority. This position supports team members and assists with training, serves customers, processes transactions, prepares shipments, operates production equipment, and maintains Store safety and organization. It also includes handling customer information and materials carefully, maintaining equipment and merchandise displays, following company policies, and working with minimal supervision in a fast-paced environment.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand throughout the shift, excluding meal and rest periods.
- Ability to move and lift up to 55 pounds.
- Ability to bend and twist at the waist and knees consistently.
- Ability to communicate effectively with customers, vendors, and team members consistently.
- Ability to perform work activities requiring cooperation and instruction consistently.
- Ability to function consistently in a fast-paced environment under substantial pressure.
- Ability to maintain attention and concentration for extended periods consistently.
- Ability to work with minimal supervision consistently.
- Ability to report to work regularly and maintain established business hours; attendance may require presence at a physical location depending on the position’s scope and nature.
Responsibilities
- Follow supervisors’ instructions and assist team members with Store functions.
- Assist in training Store team members.
- Understand customers’ individual needs and recommend appropriate print, signs and graphics, shipping, and other FedEx Office products and services.
- Provide an outstanding customer experience, resolve problems promptly, and take complex orders using order systems with accurate pricing information.
- Prepare parcels for shipping by wrapping items, placing them in containers, weighing packages, and affixing labels.
- Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
- Maintain a safe, clean, and orderly retail Store.
- Protect customer confidentiality and carefully handle documents, media, and packages.
- Process financial transactions at a point-of-sale terminal, including handling cash and making change.
- Clean, repair, and stock retail printing and shipping equipment and supplies.
- Maintain current merchandising materials and ensure proper displays of products and signage.
- Take preventive action to reduce errors and waste.
- Complete financial paperwork and assist with reporting such as daily sales, close-outs, and bank deposits.
- Follow FedEx Office procedures and legal, HR, safety, customer service, and security policies.
- Perform multiple tasks, develop knowledge and skills, and work with minimal supervision.
- Suggest internal process improvements and possible solutions; work with management to reduce costs and waste and optimize profitability.
- Apply Quality concepts from training and support FedEx Office Quality initiatives.
- Perform other duties as needed or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
