Retail Customer Service Associate

Federal Express Corporation • Nashville, TN

1d • Onsite

About The Position

The Store Consultant delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The Store Consultant takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The position also involves operating and maintaining equipment, moving boxes and equipment, stocking materials, managing the production queue and output, handling complex projects, managing retail supplies, and completing tasks by priority.

The Store Consultant may assist with training team members and follows supervisor instructions. They provide customer expertise, resolve customer problems, process complex orders and financial transactions, prepare parcels for shipping, and set up and operate printing, binding, and related equipment. They help maintain a safe, clean, and orderly Store; protect confidential customer data and handle documents, media, and packages carefully; maintain equipment and supplies; support merchandising and signage; prevent errors and waste; and complete required financial paperwork. The role also requires following FedEx Office procedures and applicable legal, HR, safety, customer service, and security policies, working with minimal supervision, performing multiple tasks, and seeking opportunities to improve knowledge and skills.

The position includes applying quality concepts in daily work, supporting FedEx Office Quality initiatives, suggesting improvements to internal processes, and working with management to reduce costs and waste and optimize profitability. The role requires standing for the entire shift except meal and rest periods, lifting and moving up to 55 pounds, and regularly bending or twisting at the waist and knees. It also requires effective communication and cooperation, functioning in a fast-paced environment under substantial pressure, maintaining attention for extended periods, working with minimal supervision, and regularly reporting to work and maintaining established business hours.

Requirements

• High school diploma or equivalent education.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand throughout the shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend and twist at the waist and knees consistently.
• Ability to communicate effectively with customers, vendors, and team members consistently.
• Ability to perform work requiring cooperation and instruction consistently.
• Ability to function in a fast-paced environment under substantial pressure consistently.
• Ability to maintain attention and concentration for extended periods consistently.
• Ability to work with minimal supervision consistently.
• Ability to report regularly to work and maintain established business hours.

Responsibilities

• Follow supervisors’ instructions and assist other team members with Store functions.
• Assist in training Store team members.
• Use consultative behaviors to understand customers’ individual needs and recommend printing, signs and graphics, and shipping products and services.
• Provide a positive customer experience by anticipating needs, suggesting alternatives, and finding solutions.
• Resolve customer problems quickly and to the customer’s satisfaction.
• Take complex customer orders using order systems and provide accurate pricing information.
• Prepare parcels for shipping by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and related equipment using customer-provided media and documents.
• Maintain a safe, clean, and orderly Store.
• Protect confidential customer data and carefully handle documents, media, and packages.
• Process financial transactions at a POS terminal, including handling cash and making change.
• Clean, repair, and stock printing and shipping equipment and supplies.
• Maintain current merchandising materials and proper displays of retail products and signage.
• Take preemptive action to prevent errors and waste.
• Complete financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits.
• Follow FedEx Office operating procedures and applicable legal, HR, safety, customer service, and security policies.
• Perform multiple tasks, work with minimal supervision, and seek opportunities to improve knowledge and skills.
• Adhere to FedEx Office team member and retail Store standards.
• Apply quality concepts in daily activities and support FedEx Office Quality initiatives.
• Suggest internal process improvements and work with management to reduce costs and waste and optimize profitability.
• Perform other duties as needed or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED