Retail Customer Service Associate

Federal Express Corporation • Omaha, IL

2d

About The Position

The Store Consultant delivers a positive customer experience by anticipating customer needs, suggesting alternatives, and providing solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The Store Consultant takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services.

The position also involves operating and maintaining a variety of equipment; moving boxes and equipment; stocking materials; managing the production queue and output; handling complex projects and retail supplies; and completing assigned tasks according to priority. The role supports store operations, customer service, sales and financial processes, safety, security, and FedEx Office quality initiatives.

Requirements

• High school diploma or equivalent education.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand throughout the shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend and twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and team members on a consistent basis.
• Ability to perform work requiring cooperation and following instructions on a consistent basis.
• Ability to work in a fast-paced environment under substantial pressure.
• Ability to maintain attention and concentration for extended periods.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours; this may require regular attendance at a physical location depending on the position.

Responsibilities

• Follow supervisor instructions and assist other team members with store functions.
• Assist with training store team members.
• Use consultative behaviors to understand customers’ individual needs and recommend appropriate printing, signs and graphics, shipping products, and services.
• Resolve customer problems promptly and to the customer’s satisfaction.
• Take complex customer orders using order systems and provide accurate pricing information.
• Prepare goods for shipping by assembling parcels, wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and related equipment using customer-provided original media and documents.
• Maintain a safe, clean, and orderly retail store.
• Protect customer data and carefully handle documents, media, and packages.
• Process financial transactions using a point-of-sale terminal, including handling cash and making change.
• Clean, repair, and stock retail printing and shipping equipment and supplies.
• Maintain current merchandising materials and ensure proper display of products and signage.
• Take preemptive action to prevent errors and waste.
• Complete financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits.
• Follow FedEx Office standard operating procedures and legal, HR, safety, customer service, and security policies and procedures.
• Perform multiple tasks simultaneously and seek opportunities to improve knowledge and skills.
• Work with minimal supervision and adhere to FedEx Office team member and retail store standards.
• Perform other duties as needed or required.
• Suggest improvements to internal processes and possible solutions.
• Work with management to reduce costs and waste and optimize profitability in areas of responsibility.
• Apply quality concepts learned in training and support FedEx Office Quality initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED