Retail Customer Service Associate

Federal Express Corporation•Woodbridge Township, NJ

3d•$20 - $27

About The Position

The Store Consultant consistently delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable across the Store’s business, including print, signs and graphics, and shipping. The role takes orders, coordinates Store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains a wide variety of equipment; moves boxes and equipment; stocks materials and retail supplies; manages the production queue and output; handles complex projects; and completes assigned tasks according to priority. The role also follows FedEx Office operating procedures and applicable legal, HR, safety, customer service, and security policies.

Requirements

High school diploma or equivalent education.
At least 6 months of specialized experience.
Excellent verbal and written communication skills.
New hires must meet FedEx Office employment qualifications in force at the time of hiring.
Current FedEx Office team members must meet the position’s hiring criteria and the transfer requirements in the Team Member Handbook.
Ability to stand throughout the shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability to bend and twist at the waist and knees consistently.
Ability to communicate effectively with customers, vendors, and team members consistently.
Ability to perform work activities requiring cooperation and instruction consistently.
Ability to function in a fast-paced environment under substantial pressure consistently.
Ability to maintain attention and concentration for extended periods consistently.
Ability to work with minimal supervision consistently.
Ability to report regularly to work and maintain established business hours.

Responsibilities

Follow supervisors’ instructions and assist other team members with Store functions.
Assist in training Store team members.
Use consultative behaviors to understand customers’ individual needs and recommend appropriate products and services, including printing, signs and graphics, and shipping.
Provide outstanding customer service, anticipate customer needs, suggest alternatives, and resolve customer problems quickly and to the customer’s satisfaction.
Take complex customer orders using order systems and provide accurate pricing information.
Prepare goods for shipping by wrapping items, inserting them into shipping containers, weighing packages, and affixing labels.
Set up and operate printing, binding, and related equipment using customer-supplied original media and documents.
Maintain a safe, clean, and orderly retail Store.
Protect customer confidentiality and carefully handle documents, media, and packages.
Process financial transactions using a Point of Sale terminal, including handling cash and making change.
Clean, repair, and stock retail printing and shipping equipment and supplies.
Maintain current merchandising materials and ensure proper display of products and signage.
Take preemptive action to prevent errors and waste.
Complete required financial paperwork and may assist with daily sales reporting, close-outs, and bank deposits.
Follow FedEx Office standard operating procedures and applicable legal, HR, safety, customer service, and security policies.
Perform multiple tasks simultaneously, seek opportunities to improve knowledge and skills, and work with minimal supervision.
Adhere to team member and retail Store standards outlined in the team member handbook.
Suggest improvements to internal processes and possible solutions; work with management to reduce costs and waste and optimize profitability.
Apply Quality concepts presented in training and support FedEx Office Quality initiatives.
Perform other duties as needed or required.