Retail Customer Service Associate
About The Position
The Store Consultant delivers a positive customer experience by understanding customer needs, suggesting alternatives, and providing solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping, and involves taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant also operates and maintains equipment, moves boxes and equipment, stocks materials, manages production queues and output, handles complex projects and retail supplies, and completes assigned tasks according to priority. The position supports team members and may assist with their training. It also involves maintaining a safe, clean, and orderly store; processing financial transactions; handling customer documents and packages confidentially; and following FedEx Office operating, legal, HR, safety, customer service, and security procedures. The role requires multitasking, working with minimal supervision, and maintaining attention and concentration in a fast-paced environment.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand for the entire shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to bend and twist at the waist and knees on a consistent basis.
- Ability to communicate effectively with customers, vendors, and team members on a consistent basis.
- Ability to perform work activities requiring cooperation and instruction.
- Ability to function in a fast-paced environment under substantial pressure.
- Ability to maintain attention and concentration for extended periods.
- Ability to work with minimal supervision.
- Ability to report regularly to work and maintain established business hours; attendance may require presence at a physical location depending on the position.
Responsibilities
- Follow supervisors’ instructions and assist other team members with store functions.
- Assist in training store team members.
- Use consultative behaviors to understand customers’ individualized needs and recommend appropriate printing, signs and graphics, shipping, and other FedEx Office products and services.
- Provide outstanding customer service, anticipate needs, suggest alternatives, resolve problems promptly, and find solutions that satisfy customers.
- Take complex customer orders using order systems and provide accurate pricing information.
- Assemble parcels and prepare goods for shipping, including wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
- Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
- Maintain a safe, clean, and orderly retail store.
- Protect customer confidentiality and carefully handle documents, media, and packages.
- Process financial transactions at a point-of-sale terminal, including handling cash and making change.
- Clean, repair, and stock retail printing and shipping equipment and supplies.
- Maintain current merchandising materials and ensure retail products and signage are properly displayed.
- Take preemptive action to prevent errors and waste.
- Complete financial paperwork and, when needed, assist with financial reporting such as daily sales, close-outs, and bank deposits.
- Follow FedEx Office standard operating procedures and legal, HR, safety, customer service, and security policies and procedures.
- Perform multiple tasks simultaneously and seek opportunities to improve knowledge and skills.
- Work with minimal supervision and adhere to team member and retail store standards.
- Perform other duties as needed or required.
- Suggest improvements to internal processes and possible solutions.
- Work with management to reduce costs and waste and optimize profitability in areas of responsibility.
- Apply quality concepts from training in daily activities and support FedEx Office Quality initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
