Retail Customer Service Associate

Federal Express Corporation • Longview, TX

4d

About The Position

The Store Consultant delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The Store Consultant takes orders, coordinates Store activities, provides pricing and product information, and recommends FedEx Office products and services.

The position also involves operating and maintaining a wide variety of equipment; moving boxes and equipment; stocking materials; managing production queues and output, complex projects, and retail supplies; and completing assigned tasks according to priority. The Store Consultant may assist with training team members and works with minimal supervision while following FedEx Office standards and policies.

Requirements

• High school diploma or equivalent education.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand throughout the shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend and twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and team members on a consistent basis.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment under substantial pressure.
• Ability to maintain attention and concentration for extended periods.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours; regular attendance may require reporting to a physical location, depending on the position’s scope and nature.

Responsibilities

• Follow supervisors’ instructions and assist other team members with Store functions.
• Assist in training Store team members.
• Use consultative behaviors to understand customers’ individual needs and recommend printing, signs and graphics, shipping, and other FedEx Office products and services.
• Provide outstanding customer service, anticipate needs, suggest alternatives, and resolve customer problems quickly to the customer’s satisfaction.
• Take complex customer orders using order systems and provide accurate pricing information.
• Assemble parcels and prepare goods for shipment by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and related equipment using customer-supplied original media and documents.
• Maintain a safe, clean, and orderly retail Store.
• Protect the confidentiality of customer data and carefully handle documents, media, and packages.
• Process financial transactions at a Point of Sale terminal, including handling cash and making change.
• Clean, repair, and stock retail printing and shipping equipment and supplies.
• Maintain current merchandising materials and ensure retail products and signage are properly displayed.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and may assist with daily sales, close-outs, and bank deposits.
• Follow FedEx Office standard operating procedures and legal, HR, safety, customer service, and security policies and procedures.
• Perform multiple tasks, seek opportunities to improve knowledge and skills, and work with minimal supervision.
• Adhere to FedEx Office team member and retail Store standards.
• Complete other duties as needed or required.
• Suggest internal process improvements and possible solutions.
• Work with management to reduce costs and waste and optimize profitability.
• Apply Quality concepts from training and support FedEx Office Quality initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED